FAQ
If you have any questions, please feel free to email us but please do check the FAQ’s first as the answer you’re looking for may already be on here!
FAQ’s:
Q: Can you print logos on the fabric?
A: Yes, we can print customized logos on the tent fabric according to your specifications.
Q: Can your shelters be installed repeatedly?
A: It depends on the model, however of our shelters are designed for easy assembly and disassembly, with a compact transportation size.
Q: What documents are available for the shelters?
A: We provide a complete set of documents, including structural drawings, a packing list, an installation manual, and relevant certificates. Additionally, we offer a customs declaration. We offer a comprehensive, one-stop service.
Q: What size shelter is necessary for my special event?
A: Shelter size depends on its intended use. For dining with round tables, allow 10-12 square feet per person. For banquet-style tables, allocate 8-10 square feet per person. For cocktail service, plan for 5-6 square feet per person. Contact us for further assistance and more information on tent options.
Q: Are your shelters certified?
A: Yes, our shelters have passed engineering tests and received structural engineering certificates in both the U.S. and Australia. The PVC fabric used for roof covers and sidewalls is fire-resistant and has passed flame retardant tests in the U.S., Australia, New Zealand, and the U.K.
Q: Are your shelters strong and stable enough? How about the wind load?
A: Yes, our shelters are designed with high-impact extruded anodised aluminium (6061/T6) for structural integrity and stability. They can withstand winds of up to 100 km/h, ensuring a safe and secure experience.
Q: How long is the warranty period?
A: We offer a one-year warranty. During this period, we will repair or replace any damaged parts due to quality issues.
Q: What is the delivery time?
A: Delivery typically takes 15-20 days after receiving the deposit.
Q: Where do you ship to?
A: We offer global shipping. Please contact our team for an estimated shipping cost to your location.
Q: What is a geodesic dome?
A: A geodesic dome is a spherical structure often used for events, glamping, and dining. It is made from aircraft-grade aluminum, ensuring it will not rust.
Q: How long does it take to set up a shelter?
A: Setup time varies depending on the type of shelter. Most of our shelters can be set up in 1-2 days, provided the deck is in place. Custom shelters may take longer, depending on their size and complexity.
Q: Do you keep stock of your shelters?
A: Yes, we maintain stock of some of our shelters. Please contact our team for more information.
Q: Can I track my order during transit?
A: Yes, we provide order tracking services so you can monitor the progress of your shipment.
Q: Do you provide pricing information on your website?
A: Due to the customizable nature of our products, we do not list fixed prices on the website. We prefer to provide personalized quotations based on your specific requirements. Our pricing structure begins at a base price.
Q: Do your shelters have electricity?
A: Our shelters are designed to accommodate electricity. Either a customisable 12V solar panel system or mains hook up are both great options and available from our store.
Q: Do you provide installation services?
A: Sheltered Horizons provides detailed installation manuals and support to ensure a smooth setup. Our technical team is available 24/7 until installation is successfully completed.
Q: Can the shelters withstand heavy rainfall?
A: Yes, all our shelters are designed to withstand heavy rain. The high quality materials we use are designed to cope with unpredictable weather conditions.
Q: Can your shelters be easily dismantled?
A: While our shelters can be dismantled, we do not recommend frequent disassembly as they are built to endure extreme weather and provide long-term stability.
Q: Are your shelters considered temporary structures?
A: Yes, in most countries, our shelters are classified as temporary structures and typically do not require building permits. However, we recommend consulting with your local authorities for any specific permits required for your project.